ScaleWatcher Cloud User Guide

1. Introduction

1.1 What is ScaleWatcher Cloud?

ScaleWatcher Cloud is an enterprise platform for real-time transaction monitoring and analytics in logistics and material handling facilities. It extends the capabilities of the on-premise ScaleWatcher system by providing secure, web-based access to your facility data from anywhere with an internet connection.

The platform tracks vehicle events as they move through your facility, capturing images, weight data, and timing information at each step. This data is compiled into a complete record (transaction), giving you visibility into your operations and the documentation needed for accountability.

1.2 Who Is This Guide For?

This guide is intended for:

• Facility Managers monitoring daily operations and responding to alerts
• Operations Administrators overseeing multiple sites and managing users
• Logistics Personnel tracking vehicle movements and transaction history
• Compliance Specialists investigating anomalies and generating audit documentation
• Site Administrators managing user access and system configuration

1.3 Key Benefits

2. System Architecture

2.1 How ScaleWatcher Cloud Works

ScaleWatcher Cloud operates as part of a connected system that includes on-premise hardware and cloud-based services.

On-Premise NVR (Network Video Recorder)
The Dividia NVR at your facility captures video from cameras positioned at key points — facility entrance, exit, and scale etc. It processes license plate recognition (LPR), receives scale weight data, and compiles individual events into complete transactions. Once a transaction is complete, the NVR securely uploads the data to the cloud.

Cloud Backend
The Dividia cloud server receives transaction data from your NVR, stores it securely, and makes it available through the web application. This includes all event data, images, and computed metrics.

Web Application
ScaleWatcher Cloud is accessed through your web browser. No software installation is required. Simply navigate to the application URL and log in with your credentials.

Note: The on-premise NVR remains a required component. It handles all video recording, license plate recognition, and event processing before uploading to the cloud.

2.2 Transactions and Events

Understanding the relationship between transactions and events is key to using ScaleWatcher Cloud effectively.

Transaction
A transaction represents a single vehicle's complete journey through your facility—from entering to exiting. Each transaction contains multiple events and is identified by the vehicle's license plate number (LPN) or Truck ID (based upon ticket information received).

Event
An event is a single action captured during a transaction. Common events include:

Each event includes a timestamp and may include images and additional data. Together, the events form a complete picture of the transaction.

3. Getting Started

3.1 System Requirements

ScaleWatcher Cloud runs in your web browser. The following are required:

• Web Browser: Chrome, Firefox, Safari, or Edge (current version recommended)
• JavaScript: Must be enabled in your browser
• Internet Connection: Stable connection to access the application
• Screen Resolution: 1280x720 or higher recommended

3.2 Network Requirements

For End Users (Web Access)
Your device must be able to reach: https://scalewatcher.cloud.dividia.net

For On-Premise NVR
The NVR at your facility requires outbound HTTPS access to: https://api.cloud.dividia.net

Your network firewall must allow outbound connections on port 443 (HTTPS) from the NVR to the Dividia cloud server.

3.3 Logging In

1. Open your web browser
2. Navigate to: https://scalewatcher.cloud.dividia.net
3. Enter your Email and Password
4. Click Submit

Auto-Login Option
Check the "Auto-login" box to remain logged in on this device. Your session will persist until you explicitly log out.

Demo Access
To explore ScaleWatcher Cloud with sample data, use the demo credentials:

• Email: demo@dividia.net
• Password: demo

Need Credentials?
Contact your Dividia Technologies representative to obtain login credentials for your organization.

4. User Interface Overview

After logging in, you'll see the main ScaleWatcher Cloud interface. The application is organized into several key areas.

4.1 Application Header

The header bar appears at the top of every screen and provides access to key functions:

Left Section - Search & Reporting

• Ticket Search: Find a transaction by ticket number
• Transaction Search: Find a transaction by transaction ID
• Advanced Search: Build custom search queries
• Reporting: Access charts and reports

Center Section - View Navigation

• transactions: View the transaction board (default view)
• alerts: View and manage operational alerts

Right Section - User & System Info

• User Email: Your logged-in account
• Logout Button: End your session
• Version Info: Current application and API versions

4.2 User Menu

Click your user email or the user icon to open the user menu.

Admin Screen (if you have admin permissions)
Access user management, company settings, and site configuration.

Change Password
Update your account password.

Access
Shows which sites you have permission to view.

5. Transaction View

The Transaction View is the primary screen for monitoring vehicle activity at your facility. It displays transactions on a visual timeline, allowing you to see the flow of vehicles throughout the day.

5.1 Header Controls

Location Selector
Choose which site to view (if you have multi-site access).

Date Picker
Select the date to view. Click the calendar icon to choose a date, or use the arrow buttons to move forward or backward one day.

Mini Chart
The small chart in the header shows a 7-day trend. By default, it displays Average Facility Time. Click the dropdown to select other metrics:

• Avg Facility Time
• Avg Load Time
• Avg Wait Time
• Transactions Per Day
• Transactions Per Hour
• Volume By Product
• Loads By Carrier
• Loads By Customer

Available reports may vary by customer type.

Hover over a data point to see detailed values for that day.

5.2 Information Banner

Below the mini chart, the information banner displays key metrics for the selected date:

• Average Facility Time: Average time vehicles spend in the facility
• Average Load Time: Average time spent at the scale during loading
• Average Wait Time: Average idle time after entering the facility and before 'Load Time' starts
• Trips: Total number of completed transactions
• Conversion: Percentage of LPR reads that resulted in completed transactions (Facility / LPR customer types only)

You can filter the data by clicking:

• peak hours (5am - 1pm): Show only transactions during peak operating hours
• all day: Show all transactions for the full 24-hour period

5.3 Event Key

The Event Key shows the icons used to represent different event types in the transaction table:

5.4 Row Type

Choose how transactions are grouped in the table:

• multi: Groups all transactions for each vehicle on a single row. Use this to see a vehicle's complete activity for the day at a glance.
• single: Displays each transaction on its own row, ordered by time. Use this for a chronological view of all activity.

5.5 Table Options

Event View

• basic: Show only key events (Facility In, Scale, Ticket, Facility Out)
• all: Show all events in the transaction

Table Scale

• 24 hour: Compressed view showing the entire day on screen
• standard: Balanced view with clear time labels
• compact: Slightly compressed for more transactions on screen
• micro: Most detailed zoom level

Table Size

• standard: Default view with all controls visible
• large: Expanded table with more rows visible

5.6 Organizer

Choose how to identify rows in the table:

• LPN: Organize by license plate number (default for Facility / LPR customer type)
• Ticket: Organize by ticket number
• Truck: Organize by truck identifier (default for Truck customer type)

Note: Available organizer options vary based on your site configuration (Facility/LPR tracking vs. standard Truck tracking).

5.7 Reading Transaction Data

Each row in the transaction table represents either a vehicle (multi mode) or a single transaction (single mode).

Timeline
Events appear as icons positioned along the timeline according to when they occurred. The colored bar surrounding events shows the duration of the transaction.

Event Tooltip
Hover over any event icon to see detailed information about that event, including timestamp and data values.

Trip Count
The number badge shows how many transactions that vehicle completed on the selected date.

Load / Facility Columns

• Load: Time spent at the scale (from Scale Truck Entering to Scale Truck Leaving)
• Facility: Total time in facility (from Facility In to Facility Out)

Viewing Details
Click any event or transaction to open the Transaction Gallery View with complete details.

5.8 Incomplete Transactions

When viewing in single row mode, you can toggle visibility of incomplete transactions:

Click show incomplete transactions to include transactions that are missing key events (such as a vehicle that was ticketed, but a license plate was not read upon entering the facility). The badge shows how many incomplete transactions exist.

5.9 24-Hour View

The 24-hour table scale provides a full-day overview:

This view is useful for:

• Seeing overall daily patterns
• Identifying busy periods
• Spotting vehicles with unusually long facility times

6. Transaction Gallery View

The Transaction Gallery View provides a detailed look at a single transaction, showing all events with their associated images and data.

6.1 Accessing the Gallery

Click any event or transaction row in the Transaction View to open the Gallery.

6.2 Gallery Elements

Transaction Information
The header shows key transaction details:

• Transaction ID and Serial number
• LPN (License Plate Number)
• Truck identifier
• Start and end times
• Total duration
• Scale number

Event Type and Data
The current event's type is displayed along with its associated data. For ticket events, this includes customer, product, weight, carrier, and ticket number etc.

Event Images
Images captured during the event are displayed. Click an image to enlarge it. Use the expand icon to view full-screen.

Timeline Navigation
The timeline at the bottom shows all events in the transaction. The current event is highlighted. Click any event to jump to it, or use the arrow buttons to move forward and backward.

6.3 PDF Export

Click transaction pdf to view the transaction as a formatted PDF document.

The PDF includes:

• Complete transaction summary
• All event details with timestamps
• Images from each event

Use the PDF toolbar to:

• Print: Send to a printer
• Download: Save as a PDF file
• Zoom: Adjust the view size

This PDF serves as official documentation for the transaction and can be shared for dispute resolution or audit purposes.

7. Alert View

The Alert View helps you monitor and respond to operational anomalies. When ScaleWatcher detects a transaction that falls outside normal parameters, it creates an alert for review.

7.1 Alert Types

ScaleWatcher is able to monitor for the following conditions:

7.2 Alert Navigation

The left sidebar provides quick access to alerts organized by status:

• My Tasks: Alerts assigned to you that need action
• New: Unassigned alerts requiring review
• Assigned: Alerts assigned to users
• In Progress: Alerts currently being worked
• Past Due: Alerts that have exceeded their resolution timeframe
• Possible Theft: Transactions flagged as potential theft
• Confirmed Theft: Transactions confirmed as theft
• Resolved: Completed alerts
• Config: Alert configuration settings (admin only)

The badge next to each status shows the count of alerts in that category.

7.3 Alert List

The main area displays alerts matching your current filter. Each row shows:

• Checkbox: Select for bulk operations
• Status: Current alert status (dropdown to change)
• Flag: Mark important alerts
• Type: The alert type
• Priority: High (red), Medium (gold), or Low (gray)
• Serial/Site: The site where the alert occurred
• Scale: Which scale generated the alert
• Reported At: When the alert was created
• Updated: Last modification time
• View Trans.: Button to view the associated transaction

7.4 Alert Details Panel

Click an alert row to view its details in the right panel:

• Status: Current status with option to change
• Alert Type: The type of anomaly detected
• Scale: Which scale was involved
• Reported/Updated: Timestamps
• Assigned To: Who is responsible for this alert
• Activity Log: History of actions taken on this alert

Adding Comments
Enter notes in the comment field and click to add. Comments are saved to the activity log and visible to all users.

Viewing the Transaction
Click the gallery, PDF, or details icons to view the associated transaction.

7.5 Searching Alerts

Click Edit Search to open the Advanced Alert Search dialog:

Filter alerts by:

• Date Range: When the alert was created
• Status: New, Assigned, In Progress, etc.
• Assigned: Which user is assigned
• Type: Alert type
• Priority: High, Medium, or Low
• Site: Which facility
• Scale: Which scale
• Comment: Search within comments
• Has Comments: Only alerts with comments

Click Search to apply filters. Results appear in the Search Results view.

7.6 Alert Configuration (Admin)

Administrators can configure alert behavior by clicking Config in the sidebar. Each setting can be configured independently for each alert type.

Expiration (Past Due)
Set the number of days before an unresolved alert is marked as "Past Due." When an alert exceeds this threshold without being resolved, it appears in the Past Due section for follow-up. Default is 30 days.

Priority
Set the default priority level assigned to new alerts of each type:

• High: Urgent alerts requiring immediate attention (displayed in red)
• Medium: Important alerts that should be addressed soon (displayed in gold)
• Low: Informational alerts for review when time permits (displayed in gray)

Auto Assign
Automatically assign new alerts of each type to a specific user. Select a user from the dropdown, or choose "none" for manual assignment.

Email Notification
Enter email addresses to receive notifications when alerts of each type are created. Notifications are sent immediately when a new alert is generated.

SMS Notification
Enter phone numbers to receive text message notifications for specific alert types. Simply enter the 10-digit phone number and the system will automatically format it as (XXX) XXX-XXXX.

8. Data Searching

ScaleWatcher Cloud provides multiple ways to find specific transactions / tickets.

8.1 Quick Search

Ticket Search

Find a transaction by its ticket number.

1. Click Ticket Search in the header
2. Enter the ticket number
3. Click SEARCH

The matching transaction opens in PDF view, showing all event details and images.

Transaction Search

Find a transaction by its internal transaction ID.

1. Click Transaction Search in the header
2. Enter the transaction number
3. Click SEARCH

8.2 Advanced Search

For complex queries, use the Advanced Search builder.

1. Click Advanced Search in the header
2. The Search Builder opens

Date Range
Select a preset range (today, past 7 days, past 30 days, past 365 days) or enter custom dates.

Search Criteria
Build your query by adding rows:

1. Group: Select the category (Scale Number, Ticket Parameter, Scale Event, etc.)
2. Property: Select the specific field to search
3. Condition: Choose the comparison (equals, contains, greater than, etc.)
4. Value: Enter the value to match

Click + Add to add additional criteria rows. Multiple rows create an AND condition (all must match).

Click Reset Form to clear all criteria and start over.

Running the Search
Click Preview to execute the search and see results.

Available Search Groups and Parameters

Note: Ticket Parameter fields are dynamically loaded based on your site's ticket data structure. Available fields may vary by facility.

8.3 Search Results

Results display in a table showing:

• Start time
• Transaction ID
• Serial/Site
• Scale
• LPN
• Ticket
• Truck
• Wait Time
• Load Time
• Facility Time
• Documents (click to view PDF)

Click any row to expand and see additional details. Click the document icon to view the transaction PDF.

9. Reports and Charting

ScaleWatcher Cloud includes built-in reports for analyzing your facility data. Access reports by clicking Reporting in the header.

9.1 Report Navigation

Back Button
Return to the Transaction View.

Site Selector
Choose which site to report on.

Report List
The left sidebar lists all available reports. Click a report name to select it. A blue dot indicates the currently active report.

9.2 Common Controls

Date Range
Select the start and end dates for your report. Click Submit to generate the report.

Filter by Scale
Some reports allow filtering to a specific scale.

Add Time Exclusion
Exclude certain time ranges from calculations (useful for excluding lunch breaks or off-hours).

Export Options

• Export to CSV: Download raw data for further analysis
• Download Chart to PNG: Save the chart as an image for presentations

9.3 Available Reports

Time Analysis Reports

Min / Max / Avg
Statistical analysis showing minimum, maximum, and average values for facility metrics.

Facility Times
Line chart showing average time vehicles spend in the facility over the date range. Includes baseline average for comparison.

Load Times
Duration of loading operations (time at the scale) over the date range.

Wait Times
Idle time during transactions over the date range.

Facility By Product
Facility times broken down by product/material type. Useful for identifying if certain products take longer to process.

Time By Carrier
Processing times grouped by carrier. Compare efficiency across different transportation companies.

Volume Reports

Volume By Product
Total volume (in tons) by product type. Horizontal bar chart showing product mix.

Transactions Per Day
Bar chart showing daily transaction counts over the date range.

Transactions Per Hour
Distribution of transactions by hour of day. Useful for identifying peak operating times.

Loads By Carrier
Number of loads completed by each carrier.

Loads By Customer
Number of loads grouped by customer account.

Query Reports

LPN Query
Search for transactions by license plate number with detailed results.

Report By Scale
Compare performance metrics across scales at your facility.

Truck Audit
Comprehensive audit report showing all transactions for selected criteria with images.

Count Reports

Exit Count
Table of vehicles exiting the facility with timestamps and images.

Entrance Count
Table of vehicles entering the facility with timestamps and images.

Scale LPR Count
Combined scale and license plate recognition counts.

AI Reports

AI Object Detection
View AI-powered object detection results identifying vehicles, people, and license plates in transaction images.

Note: AI Object Detection is an optional feature that requires pre-configuration. For more information on enabling this capability, please contact your Dividia Technologies sales representative.

10. Customer Disputes and Accountability

One of ScaleWatcher Cloud's primary functions is providing documentation for accountability and dispute resolution.

10.1 Why Documentation Matters

Questions and disputes about transactions are common in logistics operations:

• "Was my truck actually weighed?"
• "What time did the vehicle arrive and leave?"
• "Is this the correct weight for my load?"
• "Was the product actually loaded?"

ScaleWatcher Cloud provides timestamped, image-verified records that answer these questions definitively.

10.2 Using Transaction PDFs

The Transaction PDF is your primary tool for documentation. It contains:

• Transaction summary: Start time, end time, duration, scale used
• Complete event list: Every event with timestamp and data
• Images: Photos from each camera at each event
• Ticket data: Customer, product, weight, carrier, ticket number

To generate a PDF:

1. Find the transaction using Search or the Transaction View
2. Click on the 'PDF' button or Open the Gallery View
3. Click transaction pdf
4. Use the toolbar to print or download

The PDF can be:

• Emailed to customers or carriers
• Printed for physical records
• Saved for audit purposes
• Used in dispute resolution

10.3 Searching Historical Data

Quick Lookup
If you have a ticket number, use Ticket Search for immediate results.

Date-Based Search
Use the Transaction View date picker to navigate to a specific day, then locate the ticket / transaction on the timeline.

Complex Queries
Use Advanced Search to find transactions by:

• LPN (license plate)
• Customer name
• Carrier
• Weight range
• Time range
• Scale number

10.4 Best Practices

• Respond promptly: Use the search tools to quickly locate transactions when questions arise
• Share documentation: Send PDFs via email for clear communication
• Save important records: Download PDFs of transactions that may be referenced later
• Review alerts: Address No Ticket and Weight Mismatch alerts to catch issues early

11. Administration

Users with admin permissions can manage users etc. through the Admin Screen.

11.1 Accessing Admin Screen

1. Click your user email in the upper right of the header
2. Click Admin Screen

11.2 User Management

The Users tab displays all users in your organization.

Viewing Users
The left panel lists all users with their email and site access count. Site access is shown as colored badges.

Creating a New User

1. Click + User
2. Fill in the user form:
   • Name: User's full name
   • Email: Login email address (must be unique)
3. Set User Rights:
   • view: Basic access to see data (always enabled)
   • admin: Full administrative access
   • all: Enable all permissions
4. Assign Site Access:
   • Check the sites this user should access
   • Users must have access to at least one site
5. Click Save Changes

Editing a User
Click the edit icon next to a user to load their details in the form. Make changes and click Save Changes.

Password Reset
Click Send Password Reset Email to send the user a link to reset their password.

Deleting a User
Click the delete icon (trash can) in the form to remove a user. You cannot delete your own account.

11.3 User Permissions

View
Base access level. Users can see transaction data, alerts, and reports for their assigned sites.

Admin
Full administrative access including:

• Managing users
• Configuring alerts
• Accessing all features
• Viewing data across all assigned sites

11.4 Site Access

Users only see data for sites they have been granted access to. When assigning site access:

• Check individual sites, or
• Check all to grant access to all sites

Site access determines:

• Which locations appear in the Location dropdown
• Which transactions and alerts are visible
• Which sites appear in reports

11.5 Filtering Admin Lists

Click the Filter button to search within the admin lists:

User Filters: Name, email, site access

12. Implementation Requirements

12.1 For End Users

Web Browser
Chrome, Firefox, Safari, or Edge (current version recommended)

JavaScript
Must be enabled in browser settings

Network Access
Must be able to reach: https://scalewatcher.cloud.dividia.net

12.2 For On-Premise NVR

Outbound Network Access
The NVR must have outbound HTTPS access to: https://api.cloud.dividia.net

Firewall Configuration
Port 443 (HTTPS) must be open for outbound connections from the NVR's IP address

Stable Internet
A reliable internet connection is required for transaction uploads

12.3 Data Flow Summary

1. Cameras capture images at facility entrance, exit, and scale positions
2. NVR processes video, performs license plate recognition, and compiles events into transactions
3. NVR uploads completed transactions to the cloud backend
4. Cloud stores data and makes it available via the web application
5. Users access data through their web browser from any location

13. Appendix

Appendix A: Event Types Reference

Appendix B: Alert Types Reference

Appendix C: Report Availability

Appendix D: Glossary

Conversion Rate
Percentage of LPR reads that result in completed transactions with tickets.

Event
A single action captured during a transaction (Facility In, Scale Truck On, etc.).

Facility Time
Total time from vehicle entry (Facility In) to exit (Facility Out).

Load Time
Time spent at the scale during loading (Scale Truck Entering to Scale Truck Leaving).

LPN
License Plate Number - used to identify and track vehicles.

LPR
License Plate Recognition - automated detection of license plates from camera images.

NVR
Network Video Recorder - the on-premise server that captures video and processes transactions.

Transaction
A complete record of a vehicle's journey through the facility, containing multiple events.

Wait Time
Idle time during a transaction (time in facility minus active load time).

Appendix E: LPR Integration Guidelines